Terms and Conditions

At London4u.lk, in order to use our Site, you must agree to our Terms of Use as they are important and contain many legal disclosures that you should read carefully – including terms of sale that apply when you buy something through the Site and other terms that specify permissible uses of the Site.

Terms of Sale

When you use London4u.lk products, services and the website you are bound by the following Terms and Conditions. Please review them carefully.

  • The order is only valid for the product mentioned.
  • Islandwide delivery is available at an additional cost for specified products only.
  • London4u.lk will not be responsible for lost or stolen vouchers.
  • Unless specifically stated otherwise, orders cannot be combined with any other gift certificates, vouchers or promotions.
  • Orders cannot be exchanged or redeemed for cash.
  • All orders are subject to availability and acceptance by London4u.lk. We reserve the right to refuse or cancel any order.
  • Special offer prices will be valid only if the item is purchased at the offer price during the time of the offer. London4u.lk will not offer a refund for items bought at a higher price when it was not on a special offer.

Delivery

  • London4u.lk reserve the right to contact the customer directly regarding the orders made.
  • London4u.lk reserves the right to deliver certain orders only to the Billing Address. In such instances, customers will be notified by email.
  • In the event, an order which is not collected by the customer is returned to London4u.lk by the postal or courier service the customer will be eligible to collect a refund. London4u.lk will not refund the postal charges and the customer will be notified of the return of the ordered products and the annulment of the order.
  • In the event an order is not received London4u.lk must be notified in writing or by email and no claim can be made after the time period.
  • In the event of an error or mistake whether technical or human, London4u.lk reserves the right to cancel any order placed by the customer at any time at its sole discretion and refund the payment back to the customer.

Cancellation, Return and Refund Policy

  • Once confirmation of the transaction is sent via email by London4u.lk to the user orders cannot be cancelled or goods returned.
  • Any issue related to any product or service should be brought to the notice of London4u.lk within 2 days of the purchase.
  • London4u.lk management reserves the exclusive right to decide on refunding or replacing a product.
  • ‘Cash on Delivery’ orders will be cancelled automatically if the payment is not done within two working days.
  • Items that have been opened or used will not be returned.

Complaints

  • Please contact us if you are unhappy with any of the services provided by London4u.lk.
  • All complaints will be acknowledged within seven working days, and the customer will be informed of its status.

Changes to Term and Conditions

London4u.lk reserves the right to amend, modify the provided Terms and conditions including for legal, regulatory or security reasons. Whilst London4u.lk will notify the customers of major changes through the Website and/or emails, it is also the responsibility of the customer to check the Terms for changes.